Buyer Resources
Procurement questions, answered
Short answers to the questions buyers ask before placing a cross-category order in China. Each answer describes what we can coordinate and what has to be confirmed for the specific order.
Sourcing FAQ
Before and after you submit a brief
Use these answers to prepare your specifications, approval points and delivery plan. Order-specific details are agreed with the relevant suppliers and appointed providers.
Are you able to handle a list covering several product categories?
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Please send us your list, including quantities and specifications. We will then assess the sourcing requirements, split them by supplier and propose a coordinated plan with clear responsibilities.
What is included in a quotation?
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It identifies the product, quantity, agreed trade term and named place, as well as included services, exclusions, validity and items requiring confirmation. Where applicable, freight, destination charges, taxes and installation must be confirmed separately.
How are quality requirements confirmed?
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We coordinate written specifications, drawings, material and finish references, samples, and the inspection scope before production approval.
Can products from different suppliers be shipped together?
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We can assess consolidation after reviewing packing dimensions, shipment readiness, supplier minimums and logistics restrictions.
How is delivery timing confirmed?
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The schedule outlines the stages of sample approval, production, inspection, consolidation, transport and destination handling. Estimates are updated with the relevant parties.
Do you support enquiries from the Middle East and Southeast Asia?
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Please share the destination country, product details and intended use. The relevant suppliers and appointed providers will review the documentation and logistics requirements for the specific order.
How are issues relating to damage or missing parts handled?
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Keep the packaging and provide the order reference, item number, quantities, photographs and delivery records. We will then coordinate the investigation and agree on the next steps. The terms of the order determine responsibility, replacement parts, transport costs and any remedy.
Can you fulfil repeat orders?
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We retain the agreed product references and approval records to support repeat order checks. However, availability, materials, colour consistency, quantities and lead times require reconfirmation.
Furniture reference
24 furniture reference models
BHC reference numbers, sizes and materials for each listed model. Request an order-specific quotation and confirm the listed specifications, materials and availability with your enquiry.
What to send
A brief we can assess
- Product list with quantities
- Specifications, drawings or finish references
- Destination country and delivery requirements
- Budget, currency and required delivery date (optional)
Working templates
Six blank templates for your own records
Blank working templates, not completed project records. Use them to organise a brief, compare quotations and record approvals, milestones and delivery issues.
Download templates (.txt)- 01Procurement brief
- 02Quotation comparison
- 03Specification and sample approval
- 04Milestone schedule
- 05Inspection and shipment checklist
- 06Delivery issue record
Still have a question about your requirement?
Send the product details and destination. We will answer against the specific order rather than a general claim.